Return & Refund Policy

At TEYARA, we want every piece to reach you in perfect condition. If you are not completely satisfied with your purchase, please review the following return and exchange guidelines.

Cancellation Policy

* Orders can be cancelled before they are shipped.

* Once an order has been shipped, it cannot be cancelled through the website.

* To request a cancellation, please contact our customer support team as soon as possible.

Return & Exchange Policy

* Eligible products can be returned or exchanged within 3 days from the date of delivery.

* Return/exchange eligibility may vary by product and will be clearly mentioned on the respective product page.

* Products purchased during certain promotional offers or marked as non-returnable may not be eligible for return or exchange.

* Customized or personalized jewellery is not eligible for return or exchange, unless the product received is damaged, defective, or incorrect.

Conditions for Return

To be eligible for a return or exchange:

* The product must be unused and unworn.

* The product must be returned in its original condition and packaging.

* All original tags, cards and packaging must be included.

* Products showing signs of wear, damage, alteration or misuse may not be accepted.

* Return/exchange requests must be raised within the applicable return period.

Damaged, Defective or Incorrect Products

If you receive a product that is:

* Damaged during delivery

* Defective* Different from what you ordered* Missing from your order

please contact TEYARA customer support within 24 hours of delivery with clear photographs/unboxing video and order details.

After verification, we will arrange an appropriate replacement, exchange or refund, as applicable.

Return Pickup

* Where return pickup is available, TEYARA will arrange the pickup through our delivery partner.

* If pickup is unavailable at your location, you may be required to self-ship the product to the address provided by our support team.

* Return shipping charges, if applicable, will be communicated before the return is processed.

Important Note

TEYARA reserves the right to reject a return if the product does not meet the eligibility conditions mentioned above.

Any changes to this policy will apply to orders placed after the updated policy comes into effect.